Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Citrus Micro LLC. The collective work includes works that are licensed to Citrus Micro LLC. Copyright 2012, Citrus Micro LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Citrus Micro LLC or purchasing Citrus Micro LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Citrus Micro LLC or to purchase Citrus Micro LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Citrus Micro LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Citrus Micro LLC used in the site are trademarks or registered trademarks of Citrus Micro LLC and/or also known as Citrus Micro and/or Citrus Micro.com.

Restocking Fee

A 20% restocking fee will be applied to all returns for refund* (*please see return policy). Shipping charges are non-refundable. No refunds after 30 days for the time of the order being placed. Store Credits must be used within 120 days or they will expire. All items carry Manufacturer Warrant and Support only.

Order Cancel Processing

CitrusMicro.com will always try to process and ship your orders as soon as possible. If you have canceled your order and the payment and/or order process cycle has not started we would of course cancel your order. If the order process cycle is or has happened, then a 6% processing fee may apply.

Technical Support

CitrusMicro.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at CitrusMicro.com.

Order Processing Time

For items in stock, orders placed prior to 2:00 pm CST usually ship ship the same business day. Please be aware though that orders are subject to processing times of up to 4 business days provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays.

Order(s) history may not be stored at Citrus Micro.com after the time your order has been shipped. Of course your order and tracking alert is emailed to you at the time of the order and shipment when possible.

Shipping Damage or missing items

Shipping damage(s) or lost shipments MUST be reported to the shipping company (UPS/FedEx/DHL etc...) within 5 days (or time the shipment company requires). Citrus Micro.com will not be held accountant-able for lost or damaged shipments.

All order discrepancies must be report to Citrus Micro.com within 48 hours of receiving shipment.

Payment Processing

If paying by e-check (e-check requires extra processing time of 2 to 10 business days for payment to fully process and clear) or credit card your payment is processed* at the time of the order and/or time of shipping unless have special order item or advance replacement order or placing a back-order to secure the orders place.

Refund Payment Processing

Please allow 4 to 10 Business Days for any refund or voided order to process - this does NOT include of course any time(s) it may take your bank, credit card company or payment company to process the funds back to you of course.

Return Policy

All items carry manufacturer support and warranty - Under this policy all items are non-refundable, and this supersedes all other return policies other than "as is". There are NO EXCEPTIONS to this policy.

Any item that is deemed defective may be returned for a replacement or repair to the manufacturer, but a request for refund may not be granted.

If a item is returned (to Citrus Micro) for a replacement for some reason, but no problems are found, the item will be returned at your (the buyer's) expense.

You should be certain in your decision to purchase a items and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

A defective item that is returned for a replacement (to Citrus Micro) may be repaired or replaced at Citrus Micro's discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs.

Unfortunately Citrus Micro cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If you have a question regarding a RMA, please contact us at (630) 868-3232 or see our RMA & Tech Support page HERE

Manufacturer's Warranties

CitrusMicro.com does not offer any express warranties. However, all of the products available through CitrusMicro.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Detailed manufacturer warranty information can also be obtained for free by contacting us at (630) 868-3232 or Info@CitrusMicro.com. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item or "as is".

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Citrus Micro LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Citrus Micro LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Citrus Micro LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Citrus Micro LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Citrus Micro LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Citrus Micro LLC product is mistakenly listed at an incorrect price, Citrus Micro LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Citrus Micro LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Citrus Micro LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Citrus Micro LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Citrus Micro LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Citrus Micro LLC.

Your use of this site shall be governed in all respects by the laws of the state of IL, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Citrus Micro LLC products) shall be in the state or federal courts located in DuPage or Cook, IL. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Citrus Micro LLC products) must be commenced within one (1) month after the claim or cause of action arises. Citrus Micro LLC failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Citrus Micro LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Citrus Micro LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Citrus Micro LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Citrus Micro LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Citrus Micro LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Citrus Micro LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless Citrus Micro LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Citrus Micro LLC may link to sites operated by third parties. However, even if the third party is affiliated with Citrus Micro LLC, Citrus Micro LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Citrus Micro LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Citrus Micro LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work)

Shop Secure
PCI/CISP Certified
Shopping Solution